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Phone:509-392-4482

 



FREQUENTLY ASKED QUESTIONS



What fabric / material do you digitize for? What about special embroideries?


We have the capability to digitize all kind of embroidery logos: left and front chest, caps, visors, beanies, jacket backs, gloves, patches, sleeves, towel, golf and other bags, as far as the material is concerned, we digitize logos for pique, jersey, fleece, polyester, leather, terry. We can also handle special embroideries such as 3-D embroidery / foam embroidery, appliqué, red-work, and sequins.

What type of quality checks do you perform?


On receiving your designs, we check the artworks and logos’ requirements; if something appears to be missing we call or email you. After that, your logos are assigned to our experienced digitizers. Once the logos are completed, the head digitizer conducts an on-screen check focused on technicalities: stitch density, sequencing, trims, color changes. Once the head digitizer finalizes the logos, the admin team does an overall recheck to make sure that no aspect of the orders has been missed out on, special instructions.

What file formats can I send and receive back?


Most Formats Provided Embroidery: exp, cnd, ofm, dsb, dst, dsz, emb, jef, pes, pof, pxf, tap, xxx, and others. Vector: ai, eps, cdr, pdf, and others. Unless otherwise instructed by you, we send you digitized files in .dst only. Please let us know if you require any other formats for your embroidery machines.
Most Formats Accepted ai, cdr, eps, gif, jpg, pdf, png, psd, tif, and others. We can digitize from almost anything: scanned garments, hand drawings, photographs; our graphic designers will clean up the artworks and if in doubt, we will send you back the artworks for your approval.

How many art files can I submit when entering an order?


Most of our customers only need to submit one or two art files, but you can email us all your art files.

Is there any charge to open an account on your website?


There is no charge to open an account. All you pay for is the actual digitizing. We offer free estimates.

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